A MISSION TO MAKE A DIFFERENCE

ACCEPTANCE OF THE NORWEX WEBSITE & ONLINE PURCHASE TERMS

Premium Microfiber & Sustainable Cleaning Products

Welcome to the Norwex Baltic homepage. The following terms and conditions, together with any other agreements, policies and documents that refer to them (the “Terms”), apply to your use of the Norwex website, including its content, downloads, functionality, products and services offered on or through the website use and also applies to any purchases made through this website.

Please read these Terms carefully before you access or otherwise start to use the website or transact any Purchases.

By using the website and or completing any Purchases, you accept and agree to abide by these Terms, which can be found at www.norwex.biz.

If you do not agree to these Terms or the Privacy Policy, whether in whole or in part, you must exit the website and/or refrain from ordering any Purchases.

Changes to the Terms

We may, in our sole discretion, revise and update these Terms from time to time. You must check this page from time to time to take notice of any changes we make, as they are binding on you. Your continued use of the website or ordering of any Products following the posting of any revised Terms means that you accept and agree to the changes.

Changes to the Terms

Norwex reserves the right to revise and update these Terms at its sole discretion. You should check this page from time to time to become familiar with any changes that apply to you.

If you continue to use the website or order products, it means that you accept and agree to all the terms mentioned on this website.

Accessing the website

This website is intended for use by persons who have reached the age of 13. If you are under 13, please leave this website.

Purchases are allowed only for persons who have reached the age of 18.

If you allow your minor children, or children for whom you are the legal guardian, to access this website, you assume all responsibility.

This website is not intended to provide any information or sell products to minors.

Access to the website is permitted on a temporary basis and we reserve the right to withdraw or modify any products and/or services we offer on this website at our sole discretion and without prior notice. We do not take responsibility if, for any reason, all or part of the information posted on the website is temporarily or for a certain period unavailable. From time to time we may restrict access to all or part of the information posted on the website.

It is your responsibility to ensure that all persons who access this website through your Internet connection are aware of and comply with these Terms.

Passwords, security

In order to access the website or the resources it offers, or to make a purchase, you may be asked for your registration data or other information. You must ensure that all information you provide on the website is correct, current and complete.

If you choose to be provided with a username, password or other information as part of our security procedures, you must keep that information confidential and you must not disclose it to any third party. You agree to notify Norwex immediately of any unauthorized use of your username and password or any other breach of security and to ensure that you exit from your account at the end of each session. You should use special care when using your account on a public or shared computer so that others cannot view or copy your password or other personal information.

We have the right to disable any username or password if, in our opinion, you have failed to comply with any of the terms of these Terms.

to cancel / cancel an order at any time if there is an obvious error in pricing and if the product is no longer in our stock.

Price & Availability of Products

Prices, the specifications as well as the availability of Products on the website are subject to change without notice. Errors will be corrected when discovered. Our website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our website may be incorrectly priced. We will normally verify prices as part of our Shipment procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when shipping the Product to you.

If a Product’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before shipping the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipment Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.
Items that are no longer in stock

Out of Stock Products

On occasion, you may be able to place a Product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to the unavailability of the Product. You acknowledge that Products may sell quickly and there may be a short period of time after an order has been submitted, during which the Product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty.
Discontinued goods (discontinued goods)

In very rare cases, an order may be accepted that includes an item that is not available and has been removed from the Norwex product range. In that case, the order is adjusted by mutual agreement, or canceled if no agreement is reached.
Discontinued Products

On very rare occasions, you may receive a Shipment Confirmation from us, but the Product is no longer available in our inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the Product you ordered due to such unavailability.

Shipments and delivery – Baltics

Shipments can only be sent to registered addresses. The estimated delivery time is between 1-5 working days after payment of the invoice.

The exception is registered independent customers with a positive credit history with whom a contract has been concluded. These customers have the possibility to receive the goods with post-payment already on the next working day.’
Please note that delivery is to the address provided. Changing the address when the package has already been sent is possible, but for an additional fee.

Delivery of international parcels

The estimated delivery time for international parcels is between 7-14 working days after payment of the invoice. Please note, that since 1st January 2021, parcels to the United Kingdom are subject to customs, which may impact the delivery time.

Your order may be subject to import duties and other additional charges which are applied when the delivery reaches the specified destination. Please note that we have no control over these payments and cannot predict their amount. You will be responsible for all import duties and taxes. Please contact your local customs office for details.

You must comply with all laws and regulations of the country to which you intend to ship Norwex products. Norwex is not responsible for non-compliance with the laws, or regulations of such shipments.

Undelivered orders

In some cases, the order may be returned to the Norwex address if the carrier is unable to deliver the order to the specified delivery address (incorrect address, recipient not found at the address). In such cases, upon your request, Norwex will attempt to re-ship. Note that you will have to pay for re-shipment and bear the loss of the first delivery.

Return policy

If for any reason you are not completely satisfied with any of the Norwex products, you can return the unused products to the Norwex office within 30 (thirty) days from the receipt of the products, together with bonuses (if any), by presenting the invoice for the purchased product. The item is exchanged for an equivalent item. You must cover the return costs yourself.

To cancel an order or cancel a contract, please contact Norwex. Cancellation of the order or termination of the contract becomes effective on the day when a written submission is received from you.

Risk of loss

All goods purchased on the website are linked to the carriage contract. This means that you must make sure that the carrier delivers all ordered and paid goods to you.

DISCLAIMER OF WARRANTIES – PRODUCTS
Except as set out above ‘Warranties – Products’, NORWEX HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT, ACCURACY AND FITNESS FOR PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Limitation on Liability – Products

IN NO EVENT WILL NORWEX, ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS AND/OR DIRECTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL OR LOSS OR CORRUPTION OF DATA), , EVEN IF NORWEX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RLATING TO THE USE OF NORWEX PRODUCTS OR THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED OR PURCHASED THROUGH THE WEBSITE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Indemnification – Products

You agree to defend, indemnify and hold harmless Norwex, its affiliates and licensors and their respective officers, directors, employees, contractors, agents, licensors and suppliers from and against all claims, liabilities, damages, judgments, awards, damages , costs, expenses or fees (including reasonable attorneys’ fees) arising out of your breach of these Terms or your (i) unauthorized use of the Goods and/or (ii) your use of the Goods other than as expressly permitted by these Terms.

Intellectual Property Rights

The entire contents of the website (including all downloads, information, software, text, displays, catalogues, images, video and audio) and the design, selection and arrangement thereof, are owned by Norwex or its licensors and are protected by United States, Canada, European Union and international laws regarding copyrights, patents, trademarks, trade secrets and other intellectual property, industrial or proprietary rights.

You are permitted to use the website for your personal or legitimate business purposes. Except where explicitly authorised by Norwex you must not copy, modify, create derivative works of, publicly display or perform, republish, download or store, or transmit any of the material on our website, or the website itself without the prior written consent of Norwex in each instance.

Warranty

Warranty in accordance with the legislation of the Republic of Latvia. The warranty does not apply if the product is used without following the instructions for use.

Copyright and Trademarks

All website content (including all downloads, information, software, text, displays, catalogs, images, video and audio) is the property of Norwex and is protected by United States, Canadian, European Union and international copyright, patent, trademark, trade secret, intellectual property, industrial or property rights.
You are permitted to use the website for your personal or legitimate business purposes. Except as expressly authorized by Norwex, you may not copy, modify, create derivative works from, publicly display or play, republish, download or store or transmit any material from our website, or the website itself, without the prior written consent of Norwex in any case.
You must not:
– Make paper or digital copies of any material available on this website; or

– Use any illustrations, photographs, video or audio recordings or any graphics separately from the accompanying text;

– Delete or alter any copyright, trademark or other proprietary notices on these materials.

If you wish to use any material from the website in any way that is not specifically intended for public use or for marketing purposes, or otherwise than stated above, please request permission by writing to: compliance@norwex.com
If You print, modify, download or otherwise use any part of the Website in violation of these Terms, in addition to any other legal rights and remedies available to us, Your right to use the Website will terminate immediately and You will, at our option, be required to return or you must destroy all copies of the materials you make.

No right, title or interest in or to the Website or any Website Content is transferred to you, and all rights not expressly granted are reserved by Norwex and/or its licensors. Any use of the Website not expressly permitted by these Terms is a violation of these Terms and may violate copyright, trademark and other laws.

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under hereunder to the extent that such failure or delay is caused by an event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

Thank you for visiting the Norwex website.

Contact Information: If you have any questions or concerns about these Terms, please contact us:

Email: norwexlatvia@norwex.com
SIA Norwex Baltic
Mazā Krasta 83, Riga, LV-1003
Tel. +371 67816216

Trademark Attribution
Norwex and the Norwex Droplet are registered trademarks of the Norwex Group and are protected in the United States, Canada, Europe and elsewhere.

Last modified: February 10, 2023